Zenova Lifestyle Return and Refund Policy

At Zenova Lifestyle, we are committed to providing high-quality products and exceptional service. To ensure customer satisfaction, we have outlined our return, refund, and exchange policy below:

1. Returns

We only accept returns for items that are proven to be defective. If you receive a defective item, you must notify us within 7 days of receiving the product. To initiate a return, please follow these steps:

• Contact our customer service team at support@zenovalifestyle.com within the 7-day window.
• Provide your order details, a description of the defect, and photographic evidence, if applicable.
• Upon verification of the defect, we will provide further instructions for returning the item.

Returned items must be in their original condition, including packaging, tags, and any accessories that were included.

2. Refunds

Refunds are only issued for items that are deemed defective upon inspection. Once the returned item is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 business days and credited to your original method of payment.

Please note that shipping costs are non-refundable.

3. Exchanges

We accept exchanges for items within 7 days of delivery, provided the item is:

• Unused and in its original condition, including packaging and tags.
• Accompanied by proof of purchase.

To initiate an exchange:

• Contact our customer service team at support@zenovalifestyle.com with your order details and the reason for the exchange.
• Once approved, we will provide instructions on how to proceed.

Exchanges are subject to product availability. If the desired item is unavailable, you may choose a replacement item of equal value or request a refund if applicable.

4. Important Notes

• Items that are not defective or requested for return or exchange after the 7-day window will not be eligible.
• Zenova Lifestyle reserves the right to reject returns, refunds, or exchanges if the product does not meet the conditions outlined in this policy.
• Customers are responsible for return shipping costs unless the item is confirmed to be defective.

For further assistance, please contact us at:

• Email: support@zenovalifestyle.com
• Phone: +91 7303540883
• Address: Bhopal – 462026, Madhya Pradesh

Thank you for choosing Zenova Lifestyle. Your satisfaction is our priority!